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Maui Fun Company / Activity Savers Kauai
Terms & Conditions
What you can expect from the Maui Fun Company / Activity Savers Kauai:
The Maui Fun Company / Activity Savers Kauai has a strict policy on what you can expect from us. These policies are set in stone. Every guest can expect the following:
1. We will create a voucher and confirm every event scheduled.
2. We will e-mail you a confirmation for every event.
3. If there are any minor issues we will adjust your request to be as close as possible to what you requested and include a note in your confirmation regarding the issue.
4. If there are any serious issues we will call you.
5. Following your e-mail confirmation you will receive a set of driving directions to every event that requires you to drive to the activity or meeting location. Please note that this service becomes impossible if you didn't provide the exact name of your accommodations or the side of the Island you are staying on.
6. When we process your tickets we will call you regardless of how short notice your request is in relation to your arrival. This is a company policy that is a standard format for every guest in North America. If you don't pick up the phone, we will leave a voice mail alerting you to the fact that we processed your tickets and e-mailed them to you. If you are from any other part of the world we will rely on your e-mail address for delivery of everything we send you. Please reply so we know you received what we sent you.
7. All requests for cancellations will be addressed immediately. When we receive your cancellation request we will process it with the vendor. You will then receive an e-mail confirming the cancellation for your records.
8. If there are any issues regarding your e-mail address, we will call you to obtain your correct e-mail address. We will then resend your e-mail confirmation and driving directions.
What the Maui Fun Company needs from you:
In order for us to provide a positive experience for you and your family there are some things we require from you. This helps us in providing the correct information to the vendor and scheduling your events if there are any issues.
1. Add our e-mail address to your address book. This is important as you may not receive our e-mail confirmations, driving directions and vouchers without doing this as spam filters and firewall's sometimes prevent our e-mails from reaching you.
2. Check your spam folder carefully before doing a mass delete. All of our e-mails to you will include the word Kauai or text pertaining to your vacation activities you have scheduled with us.
3. Print everything we send you out and bring all of it with you.
4. If for some reason you haven't received anything from us within 24 hours of making your reservation request, call us because there is a problem and we need to solve it.
5. Cell phones are a great contact tool. Most vendors ask for one. It's how they contact you to reconfirm. A cell phone contact is also helpful for us if there are any sudden issues pertaining to your activities. It enables us to contact you and keep you informed. So it's a really good idea to include one with your reservation request. If you haven't done so, please e-mail us with it. Please keep your cell phone on and charged.
6. Your arrival dates are critical. You need to be accurate as that is how we determine when to process your vouchers. If you review this reservation request and they are incorrect, please e-mail us with the correct arrival and departure dates.
7. Please reply to us when you receive your vouchers. This is the only way we know you have what you need.
8. Sign the tickets.
Normal Ticket / Voucher Delivery:
All tickets / vouchers are electronic. Our processing policies under normal conditions are to process your vouchers 10 days before your arrival and e-mail them to you. We will call you when we process them to alert you that they have arrived in your in box. You need to print them, sign them and bring them to Kauai. Please note that every vendor requires a signed ticket from you. If you haven't received them for some reason, call us immediately! We will resend them.
Short Notice Ticket / Voucher Delivery:
All tickets / vouchers are still electronic. If your reservation request was made within the normal 10 days before arrival processing timeframe and you haven't departed for Kauai yet, we will process your tickets as soon as we confirm your activities. You will still receive an e-mail confirmation, driving directions and a phone call alerting you to the fact that we have processed your vouchers. If you haven't received them for some reason, call us immediately! We will resend them.
On Island Ticket / Voucher Delivery:
All tickets / vouchers are still electronic. We will deliver them to the e-mail address you provided. We do realize that you may have brought a lap top with you, but probably not a printer. You will still receive an e-mail confirmation, driving directions and a phone call alerting you to the fact that we have processed your vouchers. (cell phone contact number required) We will also fax a copy of the ticket and driving directions to your resort so you will have a voucher. You should know that some of the condos are difficult in faxing a ticket to for you for pick up as they keep irregular office hours. In this case you may want to opt for using an Internet Cafe to access your e-mail to retrieve your vouchers. If you haven't received them for some reason, call us immediately! We will resend them. Please note that there are other means available if this delivery method doesn't work for you. We will detail all options regarding this with you when we speak with you.
Kauai & Timeshare!
The Maui Fun Company Inc. / Activity Savers Kauai doing business as Activity Savers Maui is proud of the fact that we offer our guests discounted tickets for Kauai activities and No Timeshare is required! We will never promote timeshare today, tomorrow, ever!
As a consumer you should be aware of the fact that there are many web sites promoting timeshare on Kauai. However, there is no timeshare on Kauai that you can buy that is deeded property on Island. Every timeshare club on Kauai is completely sold out. Timeshare promoters will lure you with what appears to be deeply discounted tickets in order to entice you into attending a timeshare presentation. Simply put it's not worth your time.
You can save money by scheduling your Kauai activities with the Maui Fun Company / Activity Savers Kauai without attending a timeshare presentation.
It is hardly worth the 5 hours of time spent in one of these grueling high pressure sales pitches, for a few dollars more.
Your time is limited while on Kauai and there are so many things to do. Your Kauai Vacation should be spent enjoying Kauai instead of in a high pressure sales presentation. If owning timeshare on Kauai is something that works for you, avoid the high pressure sales pitches and check out the resale market. Plenty of inventory to choose from and it is all Kauai property. Not some motel 6 in Kansas. And much less expensive!
Cancellation Policy:
1. There is no penalty for canceling any activity before we process your tickets. You have up to the 11th day before your arrival to cancel any event without penalty.
2. For all vouchers processed on the 10th day before your arrival date and up to 48 hours prior to the check in time for the activity there is an 85% refund value. This is as stated on final page in the web site after you submit your activity request the verification activity request e-mail that you received after you submitted your request, your e-mail confirmation delivered to you once we confirm your activities and in your actual vouchers. The penalty for canceling after we process your voucher up to 48 hours prior to the check in for the activity is 15%. There is no exception to this policy.
3. Within 48 hours of the check in to the activity all activities are non-refundable. There is no exception to this policy. Some vendors have a greater period of up to 72 hours for canceling. If this is the case, we will state the cancellation policy per the vendors request in your e-mail confirmation and in the notes of the actual voucher.
4. All one day tours that involve airline travel are non-refundable once they are scheduled. No changes of any kind are allowed to the scheduled event.
5. If any activity is canceled by the vendor for any reason we will refund the entire value of the ticket 100%. This includes any issue with weather or any other factors out of your control such as mechanical failure aboard any charter boat, van tour or any other activity that is powered by mechanical means. This doesn't include delays.
6. Traffic accidents: From time to time there are traffic accidents leading to the various event meeting locations in Kauai that may delay or prevent you from reaching the activity. There is only one highway to Princeville. There is also only one highway leading to Port Allen. We always suggest you leave early and allow for traffic delays. If for some reason the road is closed or you are not able to reach the event in a timely manner, then this is out of your control as the road is probably closed and you are stuck in a major traffic jam. We will either try to reschedule the event if at all possible or credit you. Calling us while in route to the activity informing us of your situation is a good idea.
7. You are liable to the terms and conditions of the credit card you used for processing your vouchers regardless if you attended the activity or not. You are still liable for payment.
8. Refunds: All refunds are handled timely. Usually the day of, but can take up to a couple of days for us to process. Once we process the refund, the credit back into your account is in the hands of the credit card issuer. We have no control over how long it takes them to process the refund. We will e-mail you a refund notice that will include a copy of your credit card receipt.
9. Balance Due / Deposit Reservations: There are some vendors we use who require the balance due when you check in for the activity. This clause includes all vendors in our web site that fall into this category and all we may add in the future. At the bottom of every activity brief that is a balance due or deposit reservation there is a disclosure that details the terms set forth by the vendor. The following terms and conditions of this type of reservation are as follows.
A. The Maui Fun Company Inc. / Activity Savers Kauai doing business as Activity Savers Maui will refund our portion or deposit on the voucher provided the reason for the cancellation is out of your control after we process your credit card and ticket for the event. Out of your control means the vendor canceled, there were some issues in your Cruise Ship entering Nawiliwili Harbor due to ocean conditions that prevent the ship from porting. All other cancellations are subject to our cancellation policy, regardless of the nature or reason for the cancellation.
B. On short notice cancellation regarding Cruise Ship porting due to ocean conditions preventing the Cruise Ship from entering the harbor, the vendor may not work with us in processing their portion of the activity. In this case the Maui Fun Company Inc. / Activity Savers Kauai doing business as Activity Savers Maui is bound by the cancellation policy of the vendor. Their cancellation policy supersedes our policy in refunding the balance due of your activity. The vendor may not refund your credit card in full or at all. In this case it is your responsibility to address this with the vendor. The Maui Fun Company Inc. / Activity Savers Kauai doing business as Activity Savers Maui is not liable to refund your credit card anymore than we have charged the card.
Non-Refundable Cases.
The Maui Fun Company / Activity Savers Kauai doing business as Activity Savers Maui non-refundable cancellation policy is stated below. Any of the reasons listed are not subject for a refund of any kind for any reason. There is no exception to this list.
1. All activities with in the 48 hour prior to check in. No exception. The Maui Fun Company Inc. / Activity Savers Kauai doing business as Activity Savers Maui is the point of origin for the reservation. Our cancellation policies supersede the vendors in all cases.
2. You no showed the activity for any reason. This includes but not limited to the following.
A. You arrived late for any reason including traffic delays of any kind that are in your control. This pertains to not allowing enough time for the drive and includes leaving late. You went to the wrong harbor or had problems finding a parking space. It's your responsibility to arrive on time for the check in for every event.
B. You didn't bring the driving directions with you and got lost.
C. You got lost anyway and didn't call us to assist you. You left late and did call us and after we corrected the issue you arrived late. Please note that our driving directions are exact.
D. You underestimated the driving time and arrived late. Our driving directions include an exaggerated drive time to ensure you arrive on time. There is also a cause at the bottom of every set of driving directions that states "Allow for traffic delays. Leave early".
E. You over slept and missed the event.
F. You deleted our e-mail confirmation and didn't know you were confirmed on the event. This is treated as a no show. After you schedule an event it's your responsibility to follow up if you haven't received any confirmations for us within 24 hours of placing your request.
G. You arrived late and missed the boat or scheduled activity departure time. This includes every tour Land, Sea, Air or One Day Tour sections of our web site. This is considered a no show. No refund.
H. Motion sickness on any of our ocean activities listed in this web site is not grounds for a refund.
3. Expectations. Life isn't perfect and occasionally each vendor experiences a challenging day where someone isn't happy or expectations are set too high by the guest. In this case we are at the mercy of the vendor. Do not expect the Maui Fun Company / Activity Savers Kauai / Activity Savers Maui to credit your credit card for the activity because you weren't all that thrilled with the experience. We have no control over the vendor's operation policies. We cannot refund any ticket without express authorization from the vendor. In most cases don't expect a refund. However some cases do merit more attention than others. In this case will we present your case to the vendor and see what happens. If the outcome is favorable we will credit the voucher what ever the vendor allows us to refund.
4. The vendor refused your participation in the activity for any reason regarding the requirements of the activity. Any requirements required by the vendor are listed in the activity brief for the event. This also includes the guest assuming that any measures taken to by-pass the requirements will allow them to participate. This includes recent injuries, older nagging injuries that create a physical health risk in any capacity, intoxication, pregnancy, broken bones, surgeries, weight requirements, heart conditions, bad backs or any other medical condition that not acceptable to the vendor. Use common sense and call us before assuming your course of action is correct. There is a good chance its not.
The following events have requirements listed in the web site.
A. Zipline Tours: Requirements include weight range (100-250) for Kauai Backcountry. The age requirement is 10 years old and up for Kauai Back Country Zipline Tour. No expecting mothers, no surgeries or broken bones within 1 year of the activity. Recent injuries that affect any part of the human body are not acceptable. This includes, feet, legs, knees, hips, hands, arms, neck, back, ribs or any other part of the human body. If an injury of any type occurs before your vacation to Kauai, call us so we can cancel the activity. Showing up to the activity with a recent injury without disclosing the injury to us is non-refundable. Old nagging injuries that affect your ability to participate in the Zipline Tour should be brought to our attention. This includes older injuries to the feet, legs, knees, hips, hands, arms, neck, back, ribs or any other part of the human body. If you are refused participation because you didn't disclose any older nagging injuries, there is no refund on the activity. If you have a fear of heights and suddenly remember that when you check in for Zipline Tour or out on the course, there is no refund. People with a fear of heights should not schedule this event. Athletic shoes or hiking boots are required. Nothing else works.
Kauai Backcountry Zipline Tour has a 72 hour cancellation policy for any kind of a refund.
B. Tubing. Requirements are must be at least 5 years old and 43" in height. No expecting mother in their 2nd or 3rd trimester. Maximum weight is 300lb. No surgeries or broken bones within 1 year of the activity. Recent injuries that affect any part of the human body are not acceptable. This includes, feet, legs, knees, hips, hands, arms, neck, back, ribs or any other part of the human body. If an injury of any type occurs before your vacation to Kauai, call us so we can cancel the activity. Showing up to the activity with a recent injury without disclosing the injury to us is non-refundable. Old nagging injuries that affect your ability to participate in the Tubing Tour should be brought to our attention. This includes older injuries to the feet, legs, knees, hips, hands, arms, neck, back, ribs or any other part of the human body. If you are refused participation because you didn't disclose any older nagging injuries, there is no refund on the activity. If you have a fear of being in an enclosed area an suddenly remember that when you check in for Tubing Tour or out on the activity, there is no refund. People with claustrophobia (fear of enclosed areas) should not schedule this tour. There is no refund for not completing or backing out of the tour upon check in. Closed toed shoes are required.
Kauai Backcountry Tubing Tour has a 72 hour cancellation policy for any kind of a refund.
C. Scuba Diving: All certified scuba dives require a dive card. If you forget to bring your dive on your vacation there is no refund. This also includes the guest failing the medical questionnaire that is required by the dive companies for you to fill out before diving. You fail the questionnaire we aren't going to refund the activity. The questionnaire is listed on the scuba diving page. The questionnaire is given to all divers, whether intro divers or certified diver and mandatory. You fail it, don't expect a refund.
D. Rafting: Any and all rafting adventures. Requirements are no expecting mothers, no children under 5 and no back or neck problems. This includes, feet, legs, knees, hips, hands, arms, neck, back, ribs or any other part of the human body. If an injury of any type occurs before your vacation to Kauai, call us so we can cancel the activity. Showing up to the activity with a recent injury without disclosing the injury to us is non-refundable. Old nagging injuries that affect your ability to participate in the Rafting Tour should be brought to our attention. This includes older injuries to the feet, legs, knees, hips, hands, arms, neck, back, ribs or any other part of the human body. If you are refused participation because you didn't disclose any older nagging injuries, there is no refund on the activity. This includes every rafting charter on our web site. Motion sickness is not grounds for a refund.
E. Helicopters: This includes any helicopter company listed in our web site. The weight requirement is 250lb per guest. If you exceed 250lb and were refused the tour, don't expect a refund. Helicopters also have total load weight limit. This means that everyone in your group combined together can not exceed the total weight limit for the helicopter. If all members of the party weigh over 200lb this could create a weight issue for the helicopter. If some members of your party were not honest about their actual weight and the helicopter company refuses your participation, don't expect a refund. Your weight as stated to us will be included in the notes of the voucher. The helicopter company will weight each guest and compare the weight to the weight we listed in the voucher. If you were not honest, you are liable for any determination by the helicopter company. We will not refund the ticket.
F. Horseback Riding: All stables listed in our web site have age and weight restrictions. The restrictions are as follows per stable.
1. Silver Falls Ranch: Age is 7 years old and up. Weight is 300 pounds. No expecting mothers or people with bad backs. This includes, feet, legs, knees, hips, hands, arms, neck, back, ribs or any other part of the human body. If an injury of any type occurs before your vacation to Kauai, call us so we can cancel the activity. Showing up to the activity with a recent injury without disclosing the injury to us is non-refundable. Old nagging injuries that affect your ability to participate in the Horseback Riding Tour should be brought to our attention. This includes older injuries to the feet, legs, knees, hips, hands, arms, neck, back, ribs or any other part of the human body. If you are refused participation because you didn't disclose any older nagging injuries, there is no refund on the activity. If you are refused participation because of a weight issue, age issue or injury issue, we will not refund your ticket. Closed toed shoes are required.
G. Resort Pick-Ups: All coach tour in our web site provide resort pick up. If you haven't provided us with the correct resort, it becomes impossible for them to pick you up. In that case there is no refund. Getting the actual name of your resort is paramount in being picked up by the vendor. If you are not exact and miss the shuttle service, there is no refund. When we e-mail you your confirmation the name of the resort you are staying as you provided it to us will be listed in the brief for the event. If you don't address the error by calling or e-mailing us with the correct resort, don't expect a refund. All vendors in our web site who provide resort pick up will call to reconfirm the day before. They do this to touch bases with the guest to reconfirm the pick up time and location. There may have been some changes in your reservation that require notification. If you provided us with a cell phone contact, they will call you. If your cell phone is turned off, or the battery is dead and you miss the call, don't expect a refund. You may be on vacation, but the vendor and the Maui Fun Company Inc / Activity Savers Kauai are not.
H. Kayak Kauai: The age requirement is 3 years old and up. For Wailua and Hanalei River Kayak Tours. No expecting mothers on any kayak tour. Poipu Sea Kayak and Na Pali Coast Kayak Tours the minimum age is 16 years old. No recent surgeries or broken bones within 1 year of event. Recent injuries that could affect your participation in any kayak tour listed in our web site need to be disclosed to the Maui Fun Company Inc. / Activity Savers Kauai. Failure to disclose any recent injuries and being denied participation is non-refundable. You need to call us to determine if the injury will affect participation. Do not assume. Failure to meet any of the guidelines is non-refundable.
5. One Day Tours: All one day tours that require an airline carrier such as Hawaiian, Go-Mokulele or Island Air are non-refundable once the reservation is placed. These events are considered standard air travel with the policies that are normally included in airfare purchase. The following policies apply and are non-refundable under any circumstances.
A. You forgot to bring a valid photo ID. All airline travel requires a valid photo ID. No refund.
B. You forgot the ticket and the vendor refused your entry or participation. All one day tours require a voucher or ticket to be presented upon checking in at the airport. If you are refused boarding because you forgot your voucher or ticket, there is no refund.
C. All airline carriers require your name on the reservation exactly as it appears on your valid photo ID. If you do not provide the correct spelling along with the complete name of yourself and any guests under your charge including date of birth and gender and you are refused boarding, there is no refund. If the vendor and or the airline carrier require you to pay a penalty to correct the issue the Maui Fun Company Inc. / Activity Savers Kauai will not be held financially liable to re-in burst you. We have provided a field on the reservation page that is specify designed to put this required information in. We have also put a set of instruction and an example to in put the required data. You fail to fill in the field correctly is not grounds for a refund. You should address booking this event in the same manner as you did your flight to Hawaii. There is no difference because you are on vacation.
D. There is no rescheduling the one day tour allowed after the event is scheduled. This is stated in the brief for the event just below the price listing for the activity. Make sure that your dates are correct.
E. Misspelling your name or not including your full name as it appears on your valid photo ID is not grounds for a refund. Any financial penalties for misspelling your name leveled by the airline carrier and the vendor are your responsibility.
F. You missed the scheduled pick up time for any reason. This includes over sleeping, arriving to the meet location late or getting lost to the meet location. See clause G in section 4 as the same rules apply.
6. Charter Boats: Motion sickness is not grounds for a refund. This includes all snorkel charters, fishing charters, sunset cruises, whale watching charters and rafting charters listed in our web site.
7. ATV Tours: The following requirements and restrictions pertain to all ATV Tours listed in our web site.
A. All ATV drivers must be 16 years old of age to operate the ATV. Underage drivers will not be refunded.
B. All Yamaha Rhino passengers must be 5 years old and above to ride.
C. No children under 5 are allowed on any of our ATV Tours.
D. All Yamaha Rhino Safari drivers must be 21 years old and above to operate the machine.
E. All Bombardier drivers must be 18 years old and above to operate the machine. All Bombardier passengers must be 12 years old and above to ride.
F. Passenger under 18 years of age, the driver must be 21 years old or above.
G. A valid photo ID that include the date of birth is required for all participates who are operating a machine.
H. Long pants and tennis shoes are required. No designer shoes are allowed.
I. No expecting mothers, no surgeries or broken bones within 1 year of the activity. Recent injuries that affect any part of the human body are not acceptable. This includes, feet, legs, knees, hips, hands, arms, neck, back, ribs or any other part of the human body. If an injury of any type occurs before your vacation to Kauai, call us so we can cancel the activity. Showing up to the activity with a recent injury without disclosing the injury to us is non-refundable. Old nagging injuries that affect your ability to participate in the ATV Tour should be brought to our attention. This includes older injuries to the feet, legs, knees, hips, hands, arms, neck, back, ribs or any other part of the human body. If you are refused participation because you didn't disclose any older nagging injuries, there is no refund on the activity.
Please provide the correct information, look out for our e-mails (print all of them) and we all will have fun and be happy. It's that easy!
We apologize for the length and degree of this privacy policy regarding our terms and conditions. Over the years we have found it necessary to include the most challenging issues we have faced from the consumer. Unfortunately people seem to think they are immune to their own assumptions, irresponsible actions including their liabilities. This has led us to reconsider and expand our cancellation policies that the average vacation traveler understands.
From anywhere in North America our toll free number is 1-866-572-8377. The Maui Fun Company is open daily from 6.00am to 6.00pm daily. Our direct line for international calls is 808-665-1071. Please give us a call if you have any questions.
The Maui Fun Company Inc is the parent company of Activity Savers Kauai doing business as Activity Savers Maui. Our corporate office is located on the island of Maui.
Our toll free number is 1-866-572-8377. Our direct at 808-665-1071. The Maui Fun Company / Activity Savers Kauai is open daily from 6.00am to 6.00pm daily. Please give us a call if you have any questions.
Thank you so much for allowing us to serve you.
Aloha
Tim & Elsie Brink
The Maui Fun Company
Activity Savers Kauai
Activity Savers Oahu
Activity Savers Maui
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